If you are not happy with your purchase, it is not what you wanted, or any other reason, you have 14 days since you receive your order to request the return.
- If you are already a customer, to make a return you can do it from your client account:
- Access orders history.
- Access the order in which you want to return the product.
- Request the return of the products you no longer want (up to 14 days since it has the product).
- Wait the acceptance of the return by our team.
- Once accepted you can download the document that must be introduced into the package for the return.
- To make a return as a guest you can do it from the monitoring of orders for guests:
- Access your order from here by entering the order reference and the email used in the purchase.
- You will need to create a password quickly from that order at the bottom.
- You will see the next message:
- Now you can access as a customer from your client account client account.
- Access to order history.
- Access the order in which you want to return the product.
- Request the return of the products you no longer want (up to 14 days since it has the product).
- Wait the acceptance of the return by our team.
- Once accepted you can download the document that must be introduced into the package for the return.
You can send it on your own or we can offer you the return by means of emails depositing it in a post office for € 4.90 (Spain - Península and Balearic Islands, for the Canary Islands and the rest of the world we will contact with the return price) that will be discounted from the return total import, in this way we would send you the label so that you print it and put it on the package.